Privacy Policy

Our Privacy Commitment to Customers & Signing Agents

Vital Signing, Inc. follow these privacy principles both online and offline in the collection, use, sharing and security of customer and signing agent information.

• Provide you NOTICE of our customer and signing agents information practices.
• Give you CHOICES about how your data may be used for marketing purposes.
• Provide you the opportunity to UPDATE or CORRECT your personal or company information.
• Use information SECURITY safeguards.
• Limit the SHARING of your information.
• Commit to COMPLYING with applicable privacy requirements.
• Provide you with means to CONTACT US about privacy-related issues.

We value the relationship we have with our customers and vendors. We are committed to responsible information-handling practices. We take great care in safeguarding your personal or company information and in complying with all applicable federal and state privacy laws and our own internal standards.

For a better and easier reading, we have provided questions and answers below that you may find helpful in understanding our privacy policy:

Privacy Policy FAQs:

1. What information does Vital Signing, Inc. COLLECT from me?
2. When does Vital Signing, Inc. COLLECT information from me?
3. How is my information USED?
4. What information is PROVIDED to Vital Signing, Inc. from others?
5. Does Vital Signing, Inc. SHARE my personal information with others?
6. Do I have CHOICES regarding the use of my information for marketing purposes?
7. How does Vital Signing, Inc. SECURE my personal information?
8. Do Vital Signing, Inc. Web sites use COOKIES, OTHER TECHNOLOGIES or THIRD PARTIES to collect information about me?
9. How can I UPDATE my information?
10. Whom may I CONTACT if I have questions or concerns about the privacy or security of my information?
11. Will this Privacy Policy CHANGE?

1. What information does Vital Signing, Inc. collect from me?

We may collect personal information such as:

• Your contact information (name, mailing address, phone number, e-mail address).
• Your billing/shipping information (credit card number, shipping address).

2. When does Vital Signing, Inc. collect information from me?

While placing an order or taking advantage of services available from us, we may ask that you provide personal information. For example, we request personal information when you:

• Set up an account online
• Purchase services
• Schedule delivery
• Join a loyalty program
• Participate in a promotion or survey
• Contact us with a question or concern
• Participate in other activities with Vital Signing, Inc.

When submitting personal information through an online form, we will identify which fields are required in order to fulfill your request

3. How is my information used?

We use the information you provide in order to:

• Fulfill requests for services or information
• Administer loyalty programs
• Provide customer services
• Administer promotions or surveys
• Offer new products and services
• Improve the effectiveness of our Web sites, our marketing endeavors and our services and offers
• Conduct research and analysis
• Send marketing communications
• Perform other business activities

4. What information is provided to Vital Signing, Inc. from others?

Information From/About Third Parties

If you provide us information about others, or if others give us your information, we will only use that information for the specific reason it was provided.

Information From Third Parties

Vital Signing, Inc. obtains information from third-party providers in order to improve the accuracy of our customer and signing agent databases, increase our understanding of the market or to identify potential customers or signing agents.

5. Does Vital Signing, Inc. share my personal information with others?

Vital Signing, Inc. does not sell or rent your personal information to third parties.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

1. Fulfilling our customers' orders
2. Sending marketing communications
3. Delivering documents
4. Conducting research, analysis or administering surveys
5. Processing credit card payments

The third parties with whom we conduct business are only authorized to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure. Back to Top

6. Do I have choices regarding the use of my information for marketing purposes?

Vital Signing, Inc. is an opt-out organization. Once we receive your information, we may send you marketing communications that contain valuable content. You always have the ability to opt-in or opt-out of receiving future marketing communications.

To opt-out of or opt-in to receiving marketing communications from Vital Signing, Inc., please take one of the following actions:

1. Follow the directions on a marketing e-mail or direct mail marketing communication from us. All marketing communications from Vital Signing, Inc. will tell you how to stop receiving them.
2. Call 1-951-343-3131 and provide your current contact information.
3. Send an e-mail with your current contact information to: Postmaster@VitalSigning.com
4. Or, send a request with your current contact information to:

Vital Signing, Inc.
Attn: Customer Service
5905 Brockton Ave.
Riverside, CA 92506

If you send an e-mail or letter request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

Vital Signing, Inc. will take appropriate steps to implement your request to opt-out of or opt-in to receiving marketing communications. Please note that due to mailing and system timelines, in order to remove you from our marketing lists, it may take up to:

• 10 business days for e-mails
• 30 days for phone calls
• 6 weeks for direct mail

Until that change takes effect, you may still receive marketing communications from us.

Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, status or updates or other organization-related communications.

7. How does Vital Signing, Inc. secure my personal information?

We have security measures in place and take reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Vital Signing, Inc. cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.

8. Does Vital Signing, Inc. use cookies, other technologies or third parties to collect information about me?

Cookies

A cookie is a small data file that a Web site or e-mail may send to your browser, which may then be stored on your hard drive. Our Web sites and e-mails use cookies to keep track of sessions. Cookies simulate a continuous connection — they let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing your username and password.

Vital Signing, Inc. does not place cookies on your computer to collect personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any of your personal information.

Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site, and any search terms you may have entered on our site, among other things.

Our Web site may also use other technologies to track which pages of our Web sites our visitors view. This anonymous clickstream data helps us understand how visitors use our Web site.

Third-Party Providers

Our Web sites use third-party services to analyze Web site traffic on our behalf. They may collect anonymous information about your visits to our Web site, and your interaction with our ads. These companies may use technologies similar to those outlined above.

No personally identifiable information is collected in this process. We may share anonymous information with this service provider in an aggregate form, for purposes of analysis and improvement of our site.

9. How can I update my information?

We want your information and marketing preferences to be accurate and complete. We provide several different methods for you to update your personal information. To update your information:

Customers

1. Call: 1-951-343-3131
2. Send a request to: Postmaster@VitalSigning.com
3. Send a request with your current contact information to:

Vital Signing, Inc.
Attn: Customer Service
5905 Brockton Ave.
Riverside, CA 92506

Signing Agent

1. You can update your information after logging into your account
2. Call: 1-951-343-3131
3. Send a request to: Postmaster@VitalSigning.com
4. Send a request with your current contact information to:

Vital Signing, Inc.
Attn: Customer Service
5905 Brockton Ave.
Riverside, CA 92506

If you send an e-mail or letter request, please be sure to indicate your current information and the requested changes you would like made.

10. Whom may I contact if I have questions or concerns about the privacy or security of my information?

Please contact our IT Director to report any known or suspected privacy or security breaches or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:

1. Call: 1-951-343-3131 ext.309
2. Send a communication to: Security@vitalsigning.com
3. Send a request with your current contact information to:

Vital Signing, Inc.
Attn: IT Director
5905 Brockton Ave.
Riverside, CA 92506

11. Will this privacy policy change?

Since we continuosly implement new technologies and improve the services and features we provide, this privacy policy will change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review.

Last revision date: November 2, 2005

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